Deciding to hire a security guard company is a significant step. Perhaps you’ve experienced a recent security incident, or you’re concerned about the rising risks in your area. Whatever the reason, your next decision is equally important: selecting the right security provider.
The security industry is rapidly growing, and companies differ greatly in professionalism and quality. Your goal is to hire a trustworthy, reliable company that takes its responsibilities seriously. When you hire security guards, you’re also partnering with the company behind them, so it’s crucial to evaluate their reputation, capabilities, and ability to match your specific needs.
Key Factors to Consider
Hiring a security guard company is a critical task. Choosing the wrong provider could leave your business vulnerable and lead to costly consequences. Here are the essential considerations when evaluating potential companies:
1. Licensure
Verify that the company holds the necessary licenses for your state, as requirements vary. While unlicensed guards might seem like a cheaper option, they may lack the training and credentials needed to adequately protect your business.
2. Insurance
Ensure the company has sufficient insurance coverage to safeguard your interests. For instance, what happens if a guard is injured on your property or damages something during an incident? Proper insurance protects you from liability in these situations.
3. Training and Certifications
Ask about the training programs and certifications the guards have. Make sure they are licensed through the state of Oregon (or the state you are located in) and have active guard cards and security entity licensing through the Department of Public Safety and Standards and Training. Guards should possess skills and qualifications relevant to your unique security needs. Examples of certifications to look for include:
- Power to Arrest
- Baton and Pepper Spray
- Firearms
- CPR and First Aid
4. Reputation
Research the company’s reputation by checking references, reviews, and ratings on platforms like the Better Business Bureau. Speak with clients of similar size or industry to learn about their experiences. Were the guards reliable, professional, and punctual?
5. Policies and Procedures
Understand the company’s management practices. Ask about their supervision protocols, communication methods, and reporting processes. Do they leverage technology to enhance service delivery? Are their guards properly trained to use these tools?
6. Responsiveness
Timely communication is vital. Choose a company that is responsive to your inquiries and can quickly address your needs, even before you become a client. How they handle pre-service communication is often a good indicator of their overall reliability.
7. Cost
While it’s tempting to go with the lowest price, remember that quality often comes at a cost. Look for a company that offers customized security solutions at a fair price. Be cautious of hidden fees and make sure you understand what’s included in their pricing.
By taking the time to thoroughly evaluate potential security guard companies, you can ensure you select a reliable partner to protect your business and provide peace of mind.
PACIFIC SECURITY SERVICES – Professional Security Guards Servicing the Portland Metro and greater Oregon.
Deciding to hire a security guard company is a big step. Whether you’ve recently experienced a security incident or are concerned about the increasing risks in your area, finding the right partner is essential. At Pacific Security Services, we understand the importance of dependable, professional security and are here to help you make an informed choice.
With the security industry rapidly expanding, not all companies are created equal. You need a provider you can trust—one that prioritizes integrity, professionalism, and your specific needs. When you work with Pacific Security Services, you’re not just hiring guards; you’re partnering with a company committed to your safety and peace of mind.
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